In support of a changing IT
IT has moved from a back-office support function to a front-line business operation. Customers use the web to purchase products and services. Marketers use IT services to reach new customers or sell more to existing ones. In many cases information services are the products offered for sale.
For IT, it means success is even more important. You must bring new IT initiatives on line quicker, so business benefits can start earlier. Systems must operate continually since system downtime can mean business downtime. And as hardware and software become more capable, IT staff must learn to use the new features so they can achieve the benefits promised.
Fortunately, support services have also evolved to recognize the importance of IT to the business. Support is more proactive with an emphasis on preventing downtime. Professional consulting helps new initiatives produce the business results expected. And expert help is available whenever needed to resolve problems or understand features.
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2010